Shipping policy

WHERE WE SHIP

We ship worldwide, with tracking on every order.

PROCESSING

Orders are prepared for dispatch within 1–3 business days. Business days run Monday to Friday and exclude holidays. Orders placed on a weekend are processed from the next business day.

SHIPPING OPTIONS

• Standard: free on every order. It usually arrives 7–12 business days after dispatch.
• Express: $4.90. It is faster, and the estimate for your country is shown at checkout.

Delivery times are estimates. They can be longer during holidays, peak season, bad weather or customs checks.

ORDERS WITH MORE THAN ONE ITEM

Some orders may arrive in more than one package. In that case you will receive a tracking number for each one.

DUTIES AND TAXES

Some countries may charge import duties or taxes on delivery. Where these are not collected at checkout, they are the responsibility of the recipient.

TRACKING

You will receive an email with your tracking number as soon as your order ships. Tracking can take 24–72 hours to show the first update.

ADDRESS

Please check that your shipping address is complete and correct before you place your order. If you notice a mistake, email us right away: we can change the address only before the order is dispatched. We are not responsible for orders delivered to an address entered incorrectly at checkout.

LATE, MISSING OR UNDELIVERED ORDERS

• Marked as delivered but not received: please wait 48 hours and check with neighbours and your building reception, then email us within 7 days. We will open a claim with the carrier.
• No tracking updates for 20 business days: email us and we will investigate with the carrier. If the parcel is confirmed lost, we will send a replacement or issue a refund.
• Returned to us because of an incorrect address or a parcel that was not collected: we will reship it once you confirm the address, and the new shipping cost is paid by the customer.

CONTACT

support@millannio.com