Refund policy
RETURNS, EXCHANGES AND REFUNDS
We want you to be sure about every piece you buy. Please read the conditions below before requesting a return, exchange or refund.
1. RETURNS
Deadline. Return requests must be sent within 7 calendar days after your order is delivered. Customers in the United Kingdom, the European Union or the European Economic Area may cancel within 14 calendar days after receiving the order, as provided by law. Nothing in this policy limits the consumer rights you have under the laws of your country.
Eligibility. To be returned, an item must be:
• Unworn, unwashed and unused, apart from trying it on.
• Free from stains, odours, alterations, damage or signs of wear.
• Returned with all original tags, and in its original packaging whenever possible.
How to request a return, exchange or replacement. Every request (return, size exchange, or a damaged, defective or incorrect item) must be made by email to support@millannio.com. Please include:
• Your order number.
• The item or items involved.
• A short description of what happened and what you would like (return, exchange or replacement).
• Clear photos of the item, showing its condition, the tags and, if there is a problem, the issue itself.
Requests sent without photos cannot be reviewed.
Please contact us before sending anything back. Once we review your request, we will email you the return instructions and the return address. Items sent back without an approved request may be refused or delayed.
Return shipping. Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect. Please use a tracked service and keep your proof of shipment. We are not responsible for returns lost in transit or sent to the wrong address.
Not eligible for return:
• Gift cards.
• Items that have been worn, washed, altered or damaged.
• Items returned without their original tags.
• Requests sent after the return period.
2. GIFTS AND FREE ITEMS
The gifts included with your order (such as the card holder and sunglasses) are yours to keep. You never need to send them back.
If your order included the Èze Cable Scarf free with an order of $250 or more, and a return brings the order total below $250, please send the scarf back with your return. If it is not returned, its price ($89) will be deducted from your refund.
3. EXCHANGES
Damaged, defective or incorrect items. Email us within 7 days of delivery, following the steps in "How to request a return, exchange or replacement", with clear photos or a video of the issue. Once approved, we will send a replacement at no cost to you. When a return is unnecessary or impractical, we may send the replacement without asking for the original back.
Size exchanges. To exchange an item for a different size, email us within the return period following the steps in "How to request a return, exchange or replacement", and tell us the size you need. Size exchanges depend on availability and are not guaranteed. The customer pays the shipping costs both ways: sending the original item back to us and sending the new size to you. If the size you need is not available, we can offer another item or a refund under this policy. Please check the size guide on each product page before ordering.
4. REFUNDS
Once your return arrives and is inspected, we will email you to confirm whether it was approved. Approved refunds go back to your original payment method within 7 to 10 business days. Your bank or card issuer may need a few extra days to process the refund.
Express shipping fees are non-refundable, unless the item was incorrect, damaged or defective, or the order was not delivered. We may refuse or reduce a refund when the returned item does not meet this policy, where permitted by law.
5. CANCELLATIONS
Orders are prepared for dispatch soon after they are placed. To cancel, email us as soon as possible. We can only cancel orders that have not yet been dispatched. After that, you can return the item under this policy.
6. CONTACT
support@millannio.com. Please include your order number.